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Liz Heiman

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Liz Heiman

CEO & Chief Sales Strategist

United StatesVerified Community Ambassador

Identified Expertise

Customer Engagement15
People & Leadership7
Team & Organizational Design6
Generative AI5
Internal CXO Relationships5

Engagement Stats

13
Answers Written

3.3K
Profile Views

30
Upvotes Received

Content Liz is Following

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To what extent do you agree with the following: "For a RevOps strategy to succeed, sales and finance must first align."

Customer Engagement Team & Organizational Design

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

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909 views2 Upvotes1 Comment

Should I have AI write first drafts for any of the following for my sales team? Does this actually save time?

AI & Machine Learning Customer Engagement

Blogs

Social posts

Cold outreach emails

Something else

Nothing

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524 views4 Upvotes5 Comments

How likely do you think it is that a four day work week will become the standard over the next 12 months?

People & Leadership Peer Insights

Inevitable

Highly likely

Somewhat likely

Somewhat unlikely

Very unlikely

Impossible

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54.1k views32 Upvotes64 Comments

We are inundated with the world being changed by CHAPGPT, but the reality is, many types of AI chatbots have been around for awhile, perhaps more relevant to your respective industry, and in use. In that regard, where are you in the AI world?

Applications & Platforms Cloud Contact Center & Telecom+14 more

We Use CHATGPT

We Use BERT

We use a different AI chatBot (please specify in the comments)

We don't use any AI chatbot

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5.1k views2 Upvotes2 Comments

When hiring new sales talent, how many people on your team (not HR/recruiting) typically interview the candidate? Do more interviews help build rapport and bring in top talent?

Talent Sourcing & Hiring Customer Engagement

1

2

3

4

5

6 or more

View Results

1.1k views3 Upvotes1 Comment

Sales leaders, is your company/team reimbursing individuals who want to purchase a paid license to a genAI tool, like ChatGPT Plus?

Customer Engagement Generative AI Talent Management & Performance+1 more

Yes

No, we have an enterprise license

No, but we're thinking about it

No

View Results

323 views2 Upvotes2 Comments

In the year since Chat GPT has launched, has it been a game changer for your workflows, or has it been overhyped?

Game changer

Overhyped

10.7k views4 Upvotes5 Comments

How rooted is GenAI in your work?

Applications & Platforms Cloud Contact Center & Telecom+14 more

Cannot work without GenAI

Slowly getting into it

I can work without GenAI

IDK

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33.2k views9 Upvotes5 Comments

Fractional CFOs (part time/contract, usually work for multiple orgs) are growing in popularity. Do you think fractional CSOs are on the horizon? Would you want to work under one?

Internal CXO Relationships External CXO Relationships Outsourcing & Managed Services+1 more

Yes, can see them becoming more common, and would work under one

Yes, can see them becoming more common, but would not want to work under one

No, won't become common

I'm not sure

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197 views3 Upvotes2 Comments

Please help me brainstorm. Often, when companies are struggling, they don't realize they have an underlying sales problem. For instance, cash-flow problems can be the result of inconsistent sales. What other problems, when you hear them, do you think, "That could be a sales problem"?

Feedback Business Applications Peer Insights+1 more

Liz HeimanCEO & Chief Sales Strategist10 months ago

From my experience, when companies face challenges, they often don't realize it might stem from sales issues. For example, if there's high employee turnover, especially in sales, it could point to unrealistic sales ...read more

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1.3k views3 Comments

How do you go about starting a key accounts program?

Customer Engagement

Liz HeimanCEO & Chief Sales Strategist2 months ago

You may know some of this already but I will try to start from the top (but keep it simple). If you already have the accounts and people in place - skip to #3
1. Account and Segmentation - Begin by knowing your ICP and ...read more

2

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209 views2 Upvotes2 Comments

Are there instances where you DON'T share an agenda with a customer prior to a call?

Customer Engagement Employee Engagement

Liz HeimanCEO & Chief Sales Strategist5 months ago

Only when they have requested for a catch up. I usually get the agenda from them. Otherwise we know we are pretty much calling each other to update on something that we promised on.

3

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265 views3 Comments

How do you know when you're using too much data in your customer conversations? When do you pull back and share more qualitative information?

KPIs, Metrics & Reporting Customer Engagement

Liz HeimanCEO & Chief Sales Strategist5 months ago

This really depends on who you are talking to and the purpose of the meeting. Some buying influences will need the data. In most cases, we need to be asking thoughtful questions and looking for how we can add value. Then ...read more

4

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150 views2 Upvotes3 Comments

How are you incorporating generative AI in your sales process?

Liz HeimanCEO & Chief Sales Strategist5 months ago

Account Research, messaging, simplifying annual reports, etc

3

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604 views2 Upvotes2 Comments

How would you encourage a new college graduate today to pursue a career in B2B sales?

Customer Engagement Talent Sourcing & Hiring

Liz HeimanCEO & Chief Sales Strategist5 months ago

There are a few universities and colleges that have a sales program, a major or a minor. That is a great way to get the path started. Take at least one sales course in college if it is available. Then go into sales in ...read more

3

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193 views1 Upvote3 Comments

If you didn't have to work, what would you do?

Personal Development

Liz HeimanCEO & Chief Sales Strategist10 months ago

Build! I would create my own solutions for the problems I see (breakfasts falling off of toddlers in car seats or how to better keep inventory on construction sites). AND volunteer. Those two things bring so much joy to ...read more

1

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6.8k views2 Upvotes18 Comments