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Jeremy Silver

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Jeremy Silver

Customer Success Leader/Consultant

United StatesVerified Community Ambassador

Identified Expertise

Customer Engagement19
Employee Engagement7
People & Leadership4
Generative AI4
Team & Organizational Design2

Engagement Stats

16
Answers Written

943
Profile Views

24
Upvotes Received

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What is the biggest barrier to introducing more technology in classrooms, courses and companies?

Disruptive & Emerging Technologies Culture & Values Financial Management

The software costs too much

It takes too long to set things up and getting started

There is just not enough time to introduce anything at all

It is not clear that there are any benefits for us

There is not enough good technology

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8.6k views1 Upvote8 Comments

What hurts the most during your job hunt?

People & Leadership

No response

Automatic rejection

An interview with no follow up

Finding out you are the #2 pick

Other (comment below!)

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11.4k views3 Upvotes2 Comments

What do you consider to be the biggest etiquette mistake in an online meeting?

Culture & Values Employee Engagement

Eating on a call

Interrupting others

Having too many distractions

Dressing inappropriately

Other (please comment below!)

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6.9k views3 Upvotes16 Comments

What are the best ways to approach new customers?

Customer Engagement Applications & Platforms Relationship Management+1 more

Social media

Email

Cold calling

SMS shootouts

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2.4k views1 Upvote1 Comment

Which area do you believe is the most important for managing today's sales talent?

Talent Management & Performance Talent Sourcing & Hiring

Remote work and virtual selling

Diversity, equity, and inclusion (DEI)

Upskilling and reskilling

Analytics and data-driven sales management

Employee well-being and work-life balance

Something else (comment below!)

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525 views3 Upvotes

Right now, enablement is KEY to know where it sits “best” - People enablement when it comes to learning the tools at hand (especially AI)… - Tech stack enablement (ensuring tools are properly set up for reps to use at ease for personal success + overall company success… Enablement can definitely be deep + wide with how and what is being enabled (and confusing if not aligned in the right place, too!) Q— Where do you believe Enablement in any capacity should “fall” within an organization?

Disruptive & Emerging Technologies Database Data & Analytics+9 more

RevOps

Sales side

Marketing side

None of these! Sharing below!

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2k views3 Upvotes1 Comment

Should customer success report into sales? What does your organization do? Appreciate any guidance!

Customer Engagement Employee Engagement Team & Organizational Design

Yes

No

794 views3 Upvotes8 Comments

As you start 2024 and think about AI/GenAI for your organization. Where are you today?

Disruptive & Emerging Technologies Data & Analytics

Stil learning

Strategizing and planning

Experimenting

Scaling up

Not in my plans

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2k views1 Upvote

"Word on the street" is that many salespeople / managers / executives see AI as threatening. What does AI represent to sales in your opinion? Answer + color commentary in the comments, please!

Generative AI AI & Machine Learning

Friend?

Enemy?

Frenemy?

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361 views3 Upvotes1 Comment

How rooted is GenAI in your work?

Applications & Platforms Cloud Contact Center & Telecom+14 more

Cannot work without GenAI

Slowly getting into it

I can work without GenAI

IDK

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33.2k views9 Upvotes5 Comments

How do you gather learnings from closed pursuits from your customers in an B2B environment (post mortem analysis)? We used selective interviews in the past for key gains and losses. Now the discussion whether to use online survey as method had come up and would like to collect a broader perspective.

Business Applications People & Leadership Customer Engagement

Jeremy SilverCustomer Success Leader/Consultant in IT Servicesa month ago

Here is our framework for postmortem analysis:
1. Look back on deal to determine what we could/should have done differently. Disco, qualification, multi-thread, etc.
2. Post sales expansion losses definitely get an ...read more

2

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272 views3 Upvotes2 Comments

How do you make the shift from selling to small/mid sized businesses to enterprise? And vice versa, how do you manage the adjustment from enterprise sales to SMB?

Customer Engagement Employee Engagement

Jeremy SilverCustomer Success Leader/Consultant in IT Servicesa month ago

There are a lot of if this then that you can weave in here, but something I learned during my time in SMB is you really have to work the top faster and you need to get your prospects in and out the funnel faster. The most ...read more

3

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249 views1 Upvote3 Comments

With all the rise of revenue enablement, how are companies actually putting it into play to make sure customer journeys are smooth and really drive revenue growth?

Peer Insights People & Leadership

Jeremy SilverCustomer Success Leader/Consultant in IT Services2 months ago

This is the million-dollar question! Many revenue enablement initiatives are measured based on the impact on the revenue professionals. Some focus on revenue results, I believe one of the missing components is the true ...read more

2

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364 views4 Upvotes4 Comments

In general do you think it's easier to sell to a new leader or a more tenured leader? Who do you prefer to target?

Customer Engagement

Jeremy SilverCustomer Success Leader/Consultant in IT Services2 months ago

Definitely selling to a new leader, they are open to change and new ideas before they get established. They are looking for a quick win to prove the ROI.

4

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249 views2 Upvotes4 Comments

What are your top strategies for maximizing the impact of new customer onboarding? What are some of the new and innovative ideas out there?

Customer Engagement

Jeremy SilverCustomer Success Leader/Consultant in IT Services3 months ago

-Start as early as possible during sales cycle by setting expectations, getting CS Leader introduced to key contacts, aligning on resource needs, getting customer plugged into your community, etc
-Create email drip campaign ...read more

3

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260 views3 Upvotes4 Comments

Gen Z is entering the workforce and many companies need to hire them. Would you consider student loan repayment assistance in addition to competitive compensation to help lure Gen Z to your organization? If not, what are you doing to hire and retain them?

Talent Sourcing & Hiring Employee Engagement Customer Engagement

Jeremy SilverCustomer Success Leader/Consultant in IT Services4 months ago

This is a great question. The short answer is yes.

As part of the overall compensation package, I would explore a student loan allowance. Of course, it would have to come with safeguards, and would need to be considered ...read more

6

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10k views7 Upvotes17 Comments

Are there instances where you DON'T share an agenda with a customer prior to a call?

Customer Engagement Employee Engagement

Jeremy SilverCustomer Success Leader/Consultant in IT Services5 months ago

Only when they have requested for a catch up. I usually get the agenda from them. Otherwise we know we are pretty much calling each other to update on something that we promised on.

3

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265 views3 Comments

How did you test or validate your GTM strategy at your company? Is there anything you would have done differently? Any guidance would great!

Customer Engagement

Jeremy SilverCustomer Success Leader/Consultant in IT Services6 months ago

Design, Execute and Measure... look at the volume, size, conversion over a period of time and what levers you can pull to improve and if those are within your control.

2

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810 views5 Comments

What are some ideas to keep up team morale remotely? Are there specific or structured adjustments you've made to counteract burnout/keep up productivity and mental health?

People & Leadership Process Management Team & Organizational Design+9 more

Jeremy SilverCustomer Success Leader/Consultant in IT Services4 years ago

organized a virtual escape room via https://www.puzzlebreak.us/ - even though his team lost it was a fun subtitue for just a "virtual happy hour"

10

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34.6k views26 Upvotes87 Comments