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James Hooley

VP Data, Digital & Technology

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How much development are you doing in-house as opposed to outsourcing it?

Engineering Outsourcing & Managed Services

Less than 20%

Between 20%-30%

Between 30%-50%

Between 50%-70%

More than 70%

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4.9k views3 Upvotes

Is AI going to affect the number of jobs in your company in the next 12 months?

Culture & Values AI & Machine Learning

Yes, more jobs created

Yes, jobs lost to AI

Other (please comment)

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50k views11 Upvotes47 Comments

Are you happy with what your company provides for Career Development?

Yes

Meh

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4.7k views

Software people, which of these most worries you? (If there's others, please add them in the comments!)

Building the right thing

Managing complexity ("technical debt")

Maintaining pace of delivery

Performance with more users

Turning architecture plans into action

Deadlines and burnout

Getting the best from the team

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4.5k views1 Upvote1 Comment

Do you intend to spend more time negotiating with IT vendors over the next three to five years?

Applications & Platforms Business Applications

Yes

4.4k views1 Comment

What is your biggest headache when dealing with your IT company?

Strategy & Architecture Cloud People & Leadership+26 more

Cost

Repeat Issues

Response Time

Customer Service

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4k views1 Upvote1 Comment

What is the biggest limitation to having a remote team?

Talent Management & Performance

Different time schedules/time zones.

Lack of technology allowing for meaningful or productive communication.

Clash of cultures in different countries.

Other, please specify.

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5.5k views1 Upvote9 Comments

Who has the purchasing power at your organization when it comes to security?

Security & GRC Business Applications

CIO

CISO

Other C-suite individual (please specify)

Difficult to say.

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3.7k views5 Comments

Do you intend to increase your spend on AI projects this year?

People & Leadership Financial Management AI & Machine Learning

Yes.

Haven't decided yet.

No.

View Results

6.5k views1 Upvote2 Comments

Is the IT-department the main driver of innovation in your organization?

People & Leadership Strategy & Architecture Cloud+23 more

Yes

No (share who in comments)

3.8k views3 Upvotes13 Comments

In reading the book 'When Machines Become Customers' by Don Scheibenreif and Mark Raskino, I start to be intrigued by this idea that Machine-Machine business models are rapidly developing new opportunities (enabled via IoT + AI + Cloud), and this 'explanation' starts to join the dots in a meaningful way. Definition as per Scheibenreif & Raskino: 'A Machine Customer is a non-human economic actor who obtains goods or services in exchange for payment' This has consequences, and I reference the statement in the book that resonates with me; 'today's digital channels will evolve to become tomorrow's Machine Customers' Very little is 'out there' directly on this idea in this same way (almost all of it links back to Gartner research), and I would be very interested to hear if you are engaging with this and your thoughts in general.

Cloud Relationship Management Peer Insights

James HooleyVP Data, Digital & Technology in Healthcare and Biotech10 months ago

This already resonates with me. Our phones act as a non-economic actor who buys and sells goods and services for payments. The payments come from the companies of the machines. Our data is already collected and sold in this ...read more

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4.3k views3 Comments

During a recent discussion with peers, it became apparent that the role and prominence of the "IT Business Relationship Manager" (IT BRM), has undergone significant transformations in recent years and, in some instances, has seemingly diminished from our collective operating models. Have others observed or encountered a similar trend, and if so, what factors may be contributing to this shift? Furthermore, are roles like 'Account Managers' and 'Demand Managers' making a comeback, and if they are, what insights and lessons can be learned this time around?

James HooleyVP Data, Digital & Technology in Healthcare and Biotecha year ago

Our organization has embraced a Product Model with Agile. This has really impacted the way relationships and partnerships are managed. It’s not necessarily good or bad, but it created a lot more change than I think we an...read more

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9.3k views1 Upvote11 Comments

As we all work to define the 'value' of Data, Digital and Technology in our respective companies - what 'categories of value' are you defining against which you track milestones beyond the more traditional financial categories linked to things like Return On Investment (ROI)?

Process Management KPIs, Metrics & Reporting

James HooleyVP Data, Digital & Technology in Healthcare and Biotecha year ago

When determining the value of Data, Digital, and Technology in businesses, it is critical to examine a variety of value categories that go beyond typical financial types tied to Return On Investment (ROI). Here are some value ...read more

1 1 Reply

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5.6k views1 Upvote6 Comments

Would you accept a CIO / CDO job that does not report to the CEO? Why you would? Why you would not?

James HooleyVP Data, Digital & Technology in Healthcare and Biotech3 months ago

I would not accept that job as direct access to the CEO is crucial for aligning IT and digital strategy with overall business goals and ensuring strategic influence within the company.

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2.6k views1 Upvote5 Comments

Is there anything I can do to prevent my company's paying customers from uploading reports or data feeds they purchase from my company into public or private LLM's once they have acquired the data from us?

AI & Machine Learning Data Governance Generative AI+1 more

James HooleyVP Data, Digital & Technology in Healthcare and Biotech3 months ago

Contractual restrictions is the first thing that comes to mind for me. Next would be to use some sort of watermark style content in your data to make it more detectable if your data appears in a public LLM. I'm not sure ...read more

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1.1k views6 Comments

In my experience, when an organization lacks an effective IT demand capacity model, several challenges can arise: resource imbalance, missed deadlines, budget overruns, quality issues, stakeholder frustration and risk of burnout to name a few. To mitigate these challenges, it seems organizations should invest in effective demand capacity models. How do you ensure effective capacity planning and management in your IT projects? What tools or strategies do you rely on to balance demand and capacity, prevent resource overutilization, and meet customer requirements?

Relationship Management

James HooleyVP Data, Digital & Technology in Healthcare and Biotech3 months ago

We rely heavily on Agile methodologies to balance demand and capacity in our company

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1.6k views6 Comments

In the shift to a product operating model in IT, where is the “product owner” role situated in this model? Does it sit in the IT organization or does it belong in the business functions?

Cloud

James HooleyVP Data, Digital & Technology in Healthcare and Biotech4 months ago

If the "product" is IaaS, PaaS in IT. if SaaS probably in Business, but it depends on organization and who own the budget for products.

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1.7k views1 Upvote11 Comments

Thinking back on your career: what has been the most impactful soft skill you picked up? And where did you learn it from?

Personal Development Mentoring & Coaching

James HooleyVP Data, Digital & Technology in Healthcare and Biotech5 months ago

From an academic perspective two classes made a big difference. One was public speaking. In grammar and high school I was terrified of public speaking to the point I would refuse to the point of failing that specific assignment ...read more

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6.3k views1 Upvote12 Comments

Is anyone willing to share any creative approaches you've taken to attract, develop, and retain top AI talent in a competitive market?

Disruptive & Emerging Technologies AI & Machine Learning Talent Sourcing & Hiring

James HooleyVP Data, Digital & Technology in Healthcare and Biotech5 months ago

Mentoring and engagement. I would be interested to hear directly from 'AI talent' on their experiences and expectations. I have focused on ensuring team members in this space have their expectations supported in what can ...read more

2.4k views1 Comment

Has anyone in healthcare made the switch from servicenow (full platform capabilities) to Jira? Were you able to realize a cost savings? What functionality does Jira not have that you had with Servicenow? How would you compare the total cost of ownership between the two platforms? (We are an Epic shop and do very limited true internal builds.)

Applications & Platforms

James HooleyVP Data, Digital & Technology in Healthcare and Biotech7 months ago

Having used both platforms - I think both have their own pros and cons. ServiceNow is much richer in their functionality but complex to implement. Jira on the other hand is much easier to implement. If you are considering ...read more

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2.2k views3 Comments

Those of you using MuleSoft: did you find it took a long time to implement? Any tips for speeding up the process?

Enterprise Architecture Engineering Vendor/Product Assessment

James HooleyVP Data, Digital & Technology in Healthcare and Biotech7 months ago

I am wondering also if those who are moved to MyleSoft had before different systems

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3k views3 Comments

Early adopters of Microsoft Copilot - What are your biggest hesitations or reservations about scaling up Copilot across your org at this point?

Disruptive & Emerging Technologies Engineering

James HooleyVP Data, Digital & Technology in Healthcare and Biotech7 months ago

Most of the ongoing discussions are currently being delayed because of the need to review policies and legal/contractual matters. Once we overcome these obstacles, I believe the focus will shift towards ensuring the security ...read more

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3.1k views4 Comments

For MuleSoft: what are some of the best practices you used to keep the costs in check?

Enterprise Architecture Engineering Vendor/Product Assessment+1 more

James HooleyVP Data, Digital & Technology in Healthcare and Biotech7 months ago

Model optimisation internally and challenge the vendor! We spent a lot of time designing, managing and improving our node stucture if I remember correctly, and had to push back on over capacity (cost) a lot until we could ...read more

3k views1 Upvote1 Comment

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