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Priscilla Amalraj

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Priscilla Amalraj

CIO

United StatesVerified Community Ambassador

Identified Expertise

Process Management5
IT Strategy & Roadmap3
Talent Management & Performance2
Performance2
KPIs, Metrics & Reporting2

Engagement Stats

10
Answers Written

1.8K
Profile Views

7
Upvotes Received

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According to AXIOS and The Verge, ChatGPT doubled weekly users to 200Millions than in November 2023. How do you feel about the impressive growth of the chatbots usage, especially in your Corporate context?

Applications & Platforms Disruptive & Emerging Technologies End-User Services & Collaboration+2 more

Very concerned

Concerned

Neutral

No surprised

Excited

Other (comments are waiting you)

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240 views1 Upvote6 Comments

As technology refreshes, what do you do with the old phones/laptops?

Work with an E-waste recycler for disposal

Allow staff to take old equipment (once wiped and removed from corporate systems) for testing/personal purposes

Donate the old equipment (once wiped and removed from corporate systems) to charities/local groups in need of tech equipment

Sell old equipment to try and recoup investment

Keep it all in a storage location and let things pile up

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121 views

What % of OPEX: are companies between $1B and $2.5B revenue spending on average?

<1%

Between 1% and 2%

>2%

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269 views

We are looking at PaymentWorks and other alternatives for collecting banking from suppliers internationally and also do fraud detection and supplier vetting. What do you use for this in your organization?

Priscilla AmalrajCIO 3 months ago

We are currently implementing PaymentWorks and are looking forward to using their services!

1.1k views1 Upvote1 Comment

How are you addressing any resistance or fear among your IT staff regarding AI adoption?

Priscilla AmalrajCIO 2 months ago

I’m fortunate to be at a really innovative company, so we don’t really have to push new technology. There's mostly curiosity and a need for understanding among my peers. I work in the Cincinnati AI Catalyst, where we focus ...read more

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370 views4 Comments

Are there any new IT roles or positions you anticipate will be emerging in the next 12-18 months because of AI integration in IT departments?

Priscilla AmalrajCIO 2 months ago

We're moving cautiously with AI. We're not in healthcare or finance, but we're an organization run by lawyers with the charge of making more lawyers. So, we're very cautious about things like this.

AI is coming for ...read more

1 Reply

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357 views3 Comments

How do you expect AI to impact traditional IT roles such as sys admins or network engineers?

Priscilla AmalrajCIO 2 months ago

We're allowing people to use AI through a governance model. If you want to use some piece of AI, you have to go through the governance process and get approval. From our traditional roles perspective, such as system admins ...read more

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343 views6 Comments

What CPI and price increases are you seeing in technology contracts (software, hardware, labor rates, etc.)? Which CPI is most applicable to technology purchases?

Disruptive & Emerging Technologies Security & GRC

Priscilla AmalrajCIO 3 months ago

As a non-profit public charity, this is one area that I negotiate on our tech contracts even when we sign them the first time so we are not caught by surprise. Vendors will give you a break the first time. But once you seriously ...read more

1

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327 views2 Comments

What deliberate actions have you taken to influence how others see you as a leader?

Feedback IT Strategy & Roadmap

Priscilla AmalrajCIO 7 months ago

In my younger years, I was always out in front. As a young consultant managing change and doing these massive projects, I was always leading the charge, expending huge amounts of energy and staying up all night working on ...read more

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1.1k views3 Comments

Who has a single CRM Solution, Flow and screen for both in-store and ecommerce? We currently have a CRM system for in-store sale and other solution for eCommerce Cloud and wondering if we should have a single one.

Applications & Platforms Peer Insights Strategy & Architecture+1 more

Priscilla AmalrajCIO 8 months ago

We do not have a single CRM because our business model is extremely distributed and siloed. That said, we have created a golden record repository using machine learning models to disambiguate the data and have a 270-360 degree ...read more

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2.8k views2 Comments

How much is correct to spend in "ERP implementation" as % of revenue?

Process Management

Priscilla AmalrajCIO 9 months ago

This depends on what ERP you are implementing. I also depends on whether you are upgrading current ERP or going through a brand new implementation which requires data migration. In our most recent scenario we implemented ...read more

2 1 Reply

2.8k views1 Upvote2 Comments

We are looking for a template to capture the current state of AI within the organization and document current exploratory opportunities. Does anyone have any suggestions?

Process Management

Priscilla AmalrajCIO 10 months ago

We are using Abacus - a tool that helps us capture an inventory of all our applicaitons including a lot of information. For starters a shared document will help with deciding on all the attributes you would like to collect ...read more

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3.9k views1 Upvote3 Comments

For a formal performance review, what are the key objectives and KPIs for an IT Business Partner (BP), especially regarding critical soft skills such as business partnering, user rapport, and approachability, and how are these measured?

Process Management Talent Management & Performance Performance+2 more

Priscilla AmalrajCIO 10 months ago

Business satisfaction needs to be measured at every stage so we know that our customers are happy. As a business partner or business relationship manager, the KPI that tells the story is the number of requests/ideas that ...read more

2

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6.1k views5 Comments

What are some of the top options for a GRC solution?

Process Management Applications & Platforms

Priscilla AmalrajCIO a year ago

We use ZenGRC for managing GRC. Since it's new to the group, there is a slow uptake but the more you live in the tool, the more value you get out of it. We've now adopted it for creating standards and that makes audits ...read more

1

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1.5k views2 Comments