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Jeff Jacobs

CIO

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How do you assess the risk associated with your tech vendors and ensure that they have adequate security measures in place?

Jeff JacobsCIO13 days ago

We've used external security scanning tools and pulled reports to discuss with vendors. Recently, we did this with an HRIS system. The vendor explained discrepancies in their scores, such as honeypots deliberately set to ...read more

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What questions should CIOs anticipate from their board following critical vendor-related incidents that caused major problems?

Jeff JacobsCIO13 days ago

When we experienced an outage at JP Morgan Chase, Jamie Dimon immediately asked, "How do we stop it from happening again?" This straightforward question was followed by a detailed root cause analysis and subsequent inquiries ...read more

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840 views3 Comments

What are some ways to use both major and minor incidents as opportunities to identify and address weaknesses in your organization's risk management processes?

Jeff JacobsCIO13 days ago

There are many facets to consider. Reflecting on my experiences with JP Morgan Chase and a large nonprofit, the approach to risk management can vary significantly depending on the organization. In financial services, the ...read more

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857 views3 Comments

How do you balance the need for accountability with the desire to maintain a positive relationship with your vendors after a major incident?

Jeff JacobsCIO13 days ago

Accountability and transparency are critical. One thing I always do is ask for a Root Cause Analysis from the vendors. It doesn't have to be a catastrophic incident; it could be a minor blip that shouldn't have happened. ...read more

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Can you share any best practices for ensuring that disaster recovery tests are comprehensive and realistic?

Jeff JacobsCIO13 days ago

Organizations should have basic checklists and templates, which have been around for decades. I particularly appreciate having real-world test scenarios that can be simulated during off-hours or weekends. Setting up a model ...read more

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Considering the lessons learned from the recent CrowdStrike outage, what are some recommended changes or best practices for Business Continuity Plans (BCP) that you think could benefit other organizations?

Jeff JacobsCIO13 days ago

Incident should serve as a wake-up call for business leaders. This wasn't a breach of a fintech or medical operation; it was CrowdStrike, a company known for its cybersecurity expertise. If such a well-funded and knowledgeable ...read more

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531 views5 Comments

What strategies have you put in place to encourage learning from failures?

Jeff JacobsCIO5 months ago

The culture of an organization plays a significant role in innovation. It's okay to fail and to use the word 'fail.' Many years ago, I was approached by an intern who questioned how we could create a culture where it's okay ...read more

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519 views5 Comments

How do you and your organization define innovation?

Jeff JacobsCIO5 months ago

While innovation can involve invention and improvement, its focus should be on the application and implementation of ideas in a way that generates value. It can be incremental or radical, but the ultimate goal is to create ...read more

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When shaping and establishing your executive brand, what would you have done differently?

Strategy & Architecture

Jeff JacobsCIO7 months ago

Reflecting upon my experiences, I find that the notion of embarking on a listening tour holds immense significance, a sentiment I can't emphasize enough. There was a particular instance during my tenure at Cardinal Health ...read more

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833 views3 Comments

How can a new executive succeed when replacing a former executive who failed?

IT Strategy & Roadmap

Jeff JacobsCIO7 months ago

The first thing I suggest is to do a lot of listening. This could be in the form of a listening tour, both internally with your staff and externally with your stakeholders. It's important to understand the concerns of ...read more

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