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Suzanne Engels

VP, IT Delivery and Technical Business Support at Capital BlueCross

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As your priorities may have shifted because of COVID, how much is that changing your talent needs or approach?

People & Leadership End-User Services & Collaboration Engineering+12 more

None

Minor adjustments

Materially altered

We have to rethink a lot or everything

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1.5k views1 Upvote

Would you support a four-day workweek for your organization?

Culture & Values Employee Engagement

Yes

Unsure

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10k views4 Upvotes7 Comments

When transitioning from one position to another, what is the top barrier to successful transitioning:

Sticking with what you know

Coming with “the answer”

Setting unrealistic expectations

Communicating with the wrong stakeholders

Others

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8.9k views1 Upvote

Does your organization have an AI Council/Board (e.g. AI committee, AI Tiger Team, AI Workgroup)?

Team & Organizational Design AI & Machine Learning Process Management+2 more

Yes

No, but we're actively working to establish one

Unsure

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616 views2 Comments

Which technical debt consequence worries you most?

IT Strategy & Roadmap Application Architecture

Soaring dev costs

Security gaps

System crashes

Innovation roadblocks

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343 views1 Comment

In my experience, when an organization lacks an effective IT demand capacity model, several challenges can arise: resource imbalance, missed deadlines, budget overruns, quality issues, stakeholder frustration and risk of burnout to name a few. To mitigate these challenges, it seems organizations should invest in effective demand capacity models. How do you ensure effective capacity planning and management in your IT projects? What tools or strategies do you rely on to balance demand and capacity, prevent resource overutilization, and meet customer requirements?

Relationship Management

Suzanne EngelsVP, IT Delivery and Technical Business Support at Capital BlueCross3 months ago

We rely heavily on Agile methodologies to balance demand and capacity in our company

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1.6k views6 Comments