What is one major way you foresee AI noticeably changing the way IT departments operate in the next 2-3 years?
I agree with Sue and would add that integrating AI into your ecosystem is becoming more prevalent. Companies are now using system integrators and products to tie everything together. This approach reduces risk because it involves multiple layers of expertise. Workflow automation through AI is another area where I see significant changes. It will automate many low-value, high-volume tasks.
I agree with Frank's comments. There's a need for precision in our terminology when discussing AI and its applications. Also, there's a call for ROI because any implementation of AI, even something like Microsoft Copilot, requires investment. IT use cases might fall to the back burner as we focus on driving business value. However, there's low-hanging fruit in IT, like resource allocation, incident detection and management, and automation of routine tasks. We need to prioritize and focus on these areas and ensure we're identifying productivity and ROI for every single thing, including core IT use cases.