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Olivier Gomez (𝐎𝐆)

CEO and co-founder at IAC.ai

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Do you trust the data & reports from the big analysts?

Strategy & Architecture

Yes

Sometimes

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111.2k views126 Upvotes59 Comments

Are you happy in your current role?

People & Leadership Talent Management & Performance

Yes

Unsure

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32k views18 Upvotes16 Comments

What percent of your IT leadership is women?

People & Leadership

5-9

10-14

15-20

20+

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10k views7 Upvotes6 Comments

What will your IT team look like in 2024?

Financial Management

Increase headcount

Stay flat

Decrease headcount

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3.3k views2 Upvotes

What is more important to your IT organization?

Strategy & Architecture

Run day-to-day IT

Deliver innovation

7.9k views2 Upvotes9 Comments

How do you define success when it comes to collaboration tools?

Collaboration Solutions

More effective team work

Quicker access to organizational knowledge

Quicker access to right person

Increase in productivity

Increase in Signal:Noise

Increase in org connectivity

More aligned teams

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4.6k views1 Upvote

Is your organization intending to invest in AI projects in 2024?

AI & Machine Learning

Yes

Discretionary Budget

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5k views5 Upvotes1 Comment

What do you see as the biggest obstacle to undertaking AI projects in your company?

AI & Machine Learning

Budget

Security

Compliance

Culture

Time

Talent gap

Integration

Reliability

Buy-in from management

Insufficient data

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6.7k views3 Upvotes10 Comments

Do you believe new technologies would offer a bigger return on investment than new employees at your company?

Disruptive & Emerging Technologies Talent Management & Performance

Yes

12.7k views9 Upvotes19 Comments

Are you thinking of replacing ServiceNow in 2024?

Applications & Platforms People & Leadership Process Management

Yes

6.6k views3 Upvotes4 Comments

What strategies have you found to be most effective in overcoming resistance to learning and adopting new technologies?

Productivity Tools Change & Release Management

Olivier Gomez (𝐎𝐆)CEO and co-founder at IAC.ai in IT Servicesa year ago

Showcasing some successful external case studies to the stakeholders. Also, if possible build some POCs internally and demonstrate just to win their trust.

2 1 Reply

Our organization has a small, very capable IT help desk, but the team is just too small to maintain expert level-skills on the full suite of Microsoft Office products. I’d like to find a company that offers a kind of level-two support for Office application usage. Does anyone know of any well-established firms that offer this specific a level-two outsourcing service?

Process Management End-User Services & Collaboration

Olivier Gomez (𝐎𝐆)CEO and co-founder at IAC.ai in IT Servicesa year ago

We had luck with RL Canning out of Chicago. And further back in history with Randstad, and way before that Dell Services. Covered all USA time zones

What are your favorite ServiceNow features from an IT perspective and why?

End-User Services & Collaboration Engineering Process Management

Olivier Gomez (𝐎𝐆)CEO and co-founder at IAC.ai in IT Servicesa year ago

We enabled the ability to have people lookup their own ticket and review status and other inputs. This really helped us hold our service providers accountable. For example, prior to doing that our NEW PC Deployment service ...read more

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