What software(s), if any, do you use for your customer journey mapping?

Smaply 10%

UXPressia16%

LucidChart11%

Microsoft Visio17%

Custom in-house solution9%

Other (comment below) 12%

We don't use a customer journey mapping tool 23%

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Director of Marketing in Softwarea year ago

Salesforce

CSO, CMOa year ago

Map it strategically based on personas and visualize it in PPT. Pretty basic. Open to suggestions that help provoke additional thought processes around customer journey and buyer's journey mapping.

CMO6 months ago

journeytrack

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