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Pierre Beaulieu

CIO at Caisse de depot et placement du Quebec

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GenAI

Human

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Recovery procedures: Activating recovery procedures and guiding help desk on increased calls

Employee Support: Assisting affected employees with alternative work methods and internal updates (intranet posts, email blasts)

Incident response: Activating in-depth security investigation and response procedures

External support: Seeking support from external consultants, tech vendors, and service providers

Security measures: Implementing additional security controls and notifications to protect our users

External communication: Providing updates to customers and external stakeholders

CrowdStrike communication: Communicating directly with CrowdStrike

Microsoft communication: Communicating directly with Microsoft

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