In what ways are you incorporating AI into your customer journey?

451 views2 Upvotes2 Comments

Sort By:

Oldest

CRO in Services (non-Government)8 months ago

Im seeing many revenue leaders look at ways to improve effectiveness and efficiencies of Sales Reps sales activity. What I'm hearing less about is the adoption of generative AI to improve the customer journey. I'd love to learn more from you all on what you've experienced or what you're doing.

Please join or sign in to view more content.

By joining the Peer Community, you'll get:

Peer Discussions and Polls
One-Minute Insights
Connect with like-minded individuals

CEO in Software8 months ago

Yes, yes and yes. I am incorporating into every aspect of my business. When I work with Sales and Marketing orgs. I approach it through the following framework so that you can prioritize while staying focused:

1.Time (Repeated daily or Deep work)
2.Execution (Outsourced work)
3.Annoyance (Hate Doing)
4.Knowledge (Acumen or Targeted)
5.Skills (Augment or Create)

Content you might like

Sales leaders - what is your approach for identifying future managers/leaders as opposed to those who should remain as an individual sales rep? Should the top priority be keeping high performers/potential high performers directly generating revenue?

Customer Engagement Employee Engagement Mentoring & Coaching

Director of Sales7 days ago

Great athletes don't often make great coaches. It's rare to find a top coach in any sport that was an elite individual performer. Coach K was an average player, but hall of fame coach. Gretzky was arguably the best hockey ...read more

1 1 Reply

164 views2 Comments

Is the SDR/BDR role at your company more focused on generating revenue, or booking meetings?

Customer Engagement

Generating revenue16%

Booking meetings50%

Equal focus33%

View Results

762 views4 Upvotes2 Comments

What marketing topics do you think are critical for Heads of Sales/CSOs to be more involved in, even in orgs that have a CMO?

Customer Engagement Employee Engagement Internal CXO Relationships

Director of Marketing in Hardware9 days ago

Sales enablement is deeply intertwined with a customer's experience online. Buyer enablement on a website (crafting your website so a customer can self-serve further down funnel) is just as important as seller enablement ...read more

How do you coach your SDRs or BDRs on follow up with C-level leads vs. lower level customers?

Customer Engagement Employee Engagement Mentoring & Coaching+1 more

CSO in Education8 days ago

Define lower level customers? Are you referring to non c level audience I.e. managers? Or enterprise c level vs small businesses?