What are some tangible ways you improved your employees' experiences in 2023, and how is that guiding your EVP strategy now?

Hey Peter, I am unfamiliar with TOM, would you mind helping me understand that better? 

Sure , we were changing the Target Operating Model ,  so the fundamentals of the way the organisation was structured  to deliver. This was because of some new market oppurtunities we could see that we needed to have a different way of delivering to stakeholders. 

 So as a leadership team we looked at a high level value chain map to understand how we made money and what was critical to meet the opportunties  in the New operational model. 

We broke that map  down  in to value chain  streams/ groups  ( its a energy company so one stream was fuel , another cash etc )  looking at front to back processes where we mapped in detail  based off line Mgt and existing proccesses / Jds  who did what in the processes and where were were oppurtunities at a high level to change in line with the TOM.    We then verified what was happening on the ground  with the employees doing the work  and how they would improve what they do. These were combined  to allowed us to change the value chain across the streams.
 
Practically that meant  we created some new roles  removed others, people losts tasks and others gained and what we looked to do was to have clarity of responsibility  and ownership of the individual tasks  in a section of that chain.  

So an example would be Fuel testing was done by forklift drivers but they didnt like doing it for a number of reasons but mainly because it meant they were constantly late  / underpressure. So that task was removed and given to supply planner to do (Supply planners have to visit the bunker to measure oustanding stock anyway and automation was reducing volume of work)

Its not easy !  but  it is possible  to balance employee job satisfaction and operational performance . 
Hope that helps !