I would love to know your current thoughts on using GenAI as a tool within Legal/Compliance to help your business "self-serve" to answer those routine questions that can fill our mailboxes. Does it excite you? Scare you? Are you working towards it/experimenting already or is it in your future roadmap/something you would consider too risky now?
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Director of Operations and General Counsel in Manufacturing4 months ago
I'd say that possibility excites me. Unfortunately, it's probably too much to ask for a universal template and portal for customers and suppliers to use so that you have one form to rule them all, so as a next best scenario, having a GenAI solution that can auto-populate information onto questionnaires would be great. In my experience, it's not a valuable use of employee time, especially since much of the information is public anyway, and it's simply a matter of putting it into someone's preferred format.Director of IT4 months ago
Implementing an AI tool for Legal/Compliance as a self-serve to answer emails and questions is a very wide scope. It depends on what kind of questions are asked, how answers to those questions moves the downstream process and decisions making and impacts the organizations.If the initial AI assistance is more to answer the general routine compliance questions over policies and standards, the AI LLM can provide information based on the original documents and present citations which will refer the section and the document. Risk is generally low if the initial compliance library for standards and guidance is robust.
If the AI assistance is used to answer specific transactions based compliance questions, its best to leave those to Humans for now as such answers generally require better understanding of the use case and specific risks involved in the transaction.
If the team is able to implement an AI which is able to segregate on what they want to use it for, with appropriate guidance and communication to colleagues on making appropriate judgement on when to formally engage compliance, it would be a logical approach to take.
Another use case is where Legal would like to use generative AI for contract drafting, there are some tools which help in the use case. Contracts are generally considered restricted documents, so performing a robust due diligence on the provider is necessary on how the data in the AI environment is secured.
Director of Legal4 months ago
If you're a stable team within the organisation, meaning well integrated and not a new function, it's definitely something to experiment with as a pilot before rolling it out across the board. As you embark on the pilot, it might be worth releasing a guide/matrix to communicate when you go to the "humans" in legal vs the chatbot/AI. AI LegalTech Counsel & Legal Ops Innovation Leader | Digital Transformation Expert | Strategic Advisor in Services (non-Government)3 months ago
I have seen some beta versions of Gen AI chatbots doing something similar, but rather than answering questions, they direct users to the answer within policy/procedure/compliance manuals.