Do you have (or do you plan to hire) folks to manage employee learning and development as new tech rolls out? If so, what specifically will they be responsible for? If not, why not?
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Retired CSCO in Retail6 months ago
ROI is indeed the driver of pretty much everything. However, the value of any implementation does not come from the system but from the people understanding how to use the system. The faster you skill people up, the faster you get to an ROI and a value proposition. There is new technology coming out in the learning space that will aid in assisting how that happens. More companies are embedding learning tools inside of their applications and focusing on AI-based learning. They are also focused on providing training at the point of need for the people who are working on the floor or doing their jobs.VP of Supply Chain in Retail6 months ago
This is an insightful point. Too often do you see underutilized system solutions missing on ROI expectations due to lack of training, testing, and/or adoption controls.
Chief Supply Chain Officer6 months ago
The ROI is a significant factor in deciding whether to invest in training and development. The finance community inside a company often challenges the upfront investment because it's considered a softer side of things. However, mature, long-term thinking companies find a way to make it work. They understand that they won't be able to compete if they don't invest in training. In the case of Walmart, they were hiring people to build associate work instructions and do the engineering analysis to train existing and new folks. However, one area where companies could improve is doing a post-mortem to learn from the implementation process.Sr. Director of P2P in Software6 months ago
We do have a learning and development department. As a company, we use AI in our own product that we sell, so we're naturally in that space. We push it down to the group level and everyone has goals to learn new technologies. We utilize our own university and offer courses for our customers. Everyone that joins our company has to go through the same training. We have to learn our own product and then deploy our product on our processes. We have to use certain workflows or automation and implement that in our own areas. We also provide training on how to calculate the ROI and how to put a business case together. This is a company-wide activity that we all have to go through.VP of Supply Chain6 months ago
At the moment, we're not planning to hire specifically for managing employee learning and development as new tech rolls out. We're currently undergoing some major system engagements, so we're still trying to understand what makes sense to investigate, especially in the platforms for supply planning and routing. We're more focused on providing our employees with a basic level of education on what artificial intelligence really brings to the table. This could involve subscribing to newsletters or providing classroom education on how AI is being used in operations.