What has been your experience with digital transformation regarding engagement and success? More specifically, has the bigger pushback/challenges been External (such as with your customers) or internal (such as points of workflow friction, customer facing teams)?

Customer Relationship Management (CRM)Human Resources (HRIS)Mobile+14 more

External (i.e. Customers, patients)68%

Internal (i.e. workflows, customer facing)32%

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4.3k views1 Upvote1 Comment

Director in Manufacturinga year ago

We frequently had subtle pushback from internal users as they new the code words “Transformation improving efficiency “ meant it was likely there would be layoffs/ redundancy

The project communication needs to have clear career future components

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