In which business functions within your organization have you currently adopted or expect to adopt Generative AI?
Customer Service47%
HR29%
IT (including Software Engineering)69%
Marketing and Sales35%
R&D23%
Others23%
Don't Know5%
1129 PARTICIPANTS
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Director of UX & IT Strategy at Boscha year ago
UXCIOa year ago
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Provider experienceDirector of Customer Success in Hardwarea year ago
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