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Paul Lindquist

Chief Commercial Officer

United StatesVerified Community Ambassador

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Would you recommend Gartner Peer Insights to your peers?

Feedback

Yes

Other (please comment)

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6.7k views1 Upvote4 Comments

Which is most important when hiring a vendor?

Applications & Platforms Vendor/Product Recommendation Customer Engagement+4 more

Quality & Delivery time

Pricing & Delivery time

Pricing & Quality

All of the Above

Other (comment below!)

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4.2k views2 Upvotes3 Comments

Does your supply chain include autonomous vehicles?

Disruptive & Emerging Technologies

Yes

No, but we're thinking about it

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1.3k views1 Upvote

Do you follow or track the the Global Supply Chain Pressure Index (GSCPI)?

Business Continuity & Disaster Recovery Project Management Operations Management

Yes

The what?

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1.6k views2 Upvotes

Which of these do you believe would most improve current supply chain conditions?

Business Continuity & Disaster Recovery Operations Management

Increasing domestic production (on-shoring and near-shoring)

Easing transportation jams

Managing labor shortages

Fighting anti-competitive practices

Mitigating geopolitical tensions (e.g., Russia - Ukraine War)

Something else

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293 views

What is the most common customer objection when you lose a deal?

Customer Engagement

Lack of need

Lack of urgency

Lack of money

Lack of trust

Something else (comment below!)

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497 views2 Upvotes2 Comments

Looking for guidance from the Community on how organizations measure year-over-year improvement in Customer Satisfaction-related metrics like CSAT, Turnaround Time, etc. There are several different alternatives, noted below.

Operations Management

Annual Average improvement vs Prior Year Annual Average.

Fourth Quarter Current Year vs Fourth Quarter Prior Year

Look for improvement Quarter-over-Quarter

None of the above

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467 views

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Answers Written

729
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