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Pascal Tanguay

VP - Global Technology Services

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Which RDBMS do you feel best suits the needs of today's climate of rapid change and iteration?

Engineering

SQLite

CouchDB

PostgreSQL

MongoDB

SQLServer

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12.1k views3 Upvotes10 Comments

What is the best alternative to S3?

Cloud

Microsoft

Google

SAP

other

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11.1k views7 Upvotes5 Comments

How much do you expect your technology budget to go up next year?

Strategy & Architecture Financial Management Security Strategy & Roadmap+1 more

No change

<5%

5-10%

10-15%

>15%

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4.6k views5 Upvotes2 Comments

SIEM Vendors - Have you used or evaluated?

Security & GRC

Exabeam

Alienvault

Sophos

LinkAmerica

Splunk

Other

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6k views4 Upvotes31 Comments

How large is your department?

Team & Organizational Design

< 5 individuals

6-10 individuals

11-20 individuals

> 20 individuals

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4.4k views

How diverse is your department's leadership team?

People & Leadership Culture & Values

Not at all

Quite diverse

Very diverse

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2.6k views

Which technology trend will have the greatest impact on our industry over the next year?

Disruptive & Emerging Technologies AI & Machine Learning Augmented & Virtual Reality (AR/VR)+2 more

IoT/IoE and smart home tech

AR and VR

Big Data

Machine Learning

Automation

Blockchain

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4.5k views1 Upvote

Are you worried about quantum computers affecting the security of your software in the future?

Security & GRC Compute

Yes

No, this will never happen

Security technologies will evolve along with Quantum Computing

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11.8k views1 Upvote1 Comment

Do you intend to increase your spend on AI projects this year?

People & Leadership Financial Management AI & Machine Learning

Yes.

Haven't decided yet.

No.

View Results

6.5k views1 Upvote2 Comments

In difficult times, IT Executives will be feeling the strain of decision-making. Are there any leaders out there willing to help out with advice to those in more difficult circumstances?

People & Leadership Culture & Values

Yes

At this stage no but maybe in the future

View Results

5.1k views4 Comments

I am looking for Genesys Cloud reseller / support in the US Market. Can any of you can propose any? We are located Michigan, Illinois, or Florida. But any states would certainly works.

Cloud

1.6k views1 Upvote

Our organization needs to offer collect calls to facilitate customers getting in contact during an emergency. Unfortunately, some malicious actors are leveraging this service offering to gain money from them. Fraudulent Telco company received fees for this call, and of course, increasing drastically our telco cost. Our current SIP provider can't help us and I am sure that we are not the only one having this problem. I was wondering if any of you could share a few strategies with us. Currently, we will be looking at having a different IVR for targeted regional codes but it won't last long as the number can be changed easily.

Process Management Contact Center & Telecom

Pascal TanguayVP - Global Technology Services10 months ago

Good morning Community,
it might be helpful for anyone who would be or is thinking of offering automatic collect calls. We will be implementing a phone number reputation validation with a third-party vendor before reaching ...read more

2.4k views1 Comment

Who is currently experiencing issues with Genesys Cloud? (freezing app, delays in calls being answered, or scripts prompts are delayed) It seems that we are not the only one and would like to get a feeling of the community about this issue.

Contact Center & Telecom

Pascal TanguayVP - Global Technology Services10 months ago

Good morning Community,
Quick update: The issue experience seems to be coming from use of chromium base browser (High CPU peak). We moved this work load to Firefox and now everything is back to normal.

5.2k views1 Upvote1 Comment

In your experience, where do security orgs typically go wrong when it comes to threat modeling?

Security & GRC Threat & Vulnerability Management Security Operations Center (SOC)+1 more

Pascal TanguayVP - Global Technology Services8 months ago

Underestimating evolving threats undermines effective threat modeling.

1 1 Reply

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3.3k views9 Comments

There's a bit of a debate in my organization (an HR organization) about where the Data Analytics functions/office belongs. In your HR organization, where is the Data Analytics function located? Do you align it under HR IT, Talent Development/Workforce Planning, or elsewhere?

Human Resources (HRIS)IT Strategy & Roadmap Data & Analytics+1 more

Pascal TanguayVP - Global Technology Services8 months ago

Data like everything else is part of engineering. Strange to even hear that there is discussion to roll it up to the HR group, unless your company is a HR company itself

1 Reply

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5.6k views8 Comments

how many users are recommended to be attended by each service desk member in manufacturing companies?

Pascal TanguayVP - Global Technology Services8 months ago

When determining the ideal number of service desk members to users in a manufacturing company, especially considering geo-distribution, several key factors come into play:

Industry Benchmarks: While there's a general ...read more

2.2k views1 Comment