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Brian Hankin

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Brian Hankin

Chief Marketing, Innovation, and Sustainability Officer

United StatesVerified Community Ambassador

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In your opinion, what is one thing your organization is doing today that actively has a positive impact on customer retention? What could you be doing better?

Customer Relationship Management (CRM)

Brian HankinChief Marketing, Innovation, and Sustainability Officer5 months ago

From our perspective, one of the things we do well is monitor all channels. We aggregate data from our social listening, direct messaging on our social channels, and Google reviews, especially concerning the residential side ...read more

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