What sort of problems have you encountered by outsourcing?

Outsourcing & Managed Services

17.1k views8 Upvotes34 Comments

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Design Executive in Software5 years ago

None, if proper communication!

CEO in Software4 years ago

Getting our development team to let go of control!

CIO in Consumer Goods4 years ago

Business processs & business ecosystem understanding.

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CTO in Software4 years ago

Understanding our business domain and lack of commitment.

CEO in Services (non-Government)4 years ago

Communication is key. Making sure you communication your goals and needs upfront then ensuring your are in consent communication throughout the process. We use Teamwork and Slack with our clients.

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We have several maintenance companies we contract and also fund a group called "core staff" on these contracts. These folks are mainly support staff and indirect labor on the contract. The direct labor are the folks actually performing the maintenance work. We are studying this "core staff" amount on our contracts. Can anyone share data that shows direct to indirect labor ratios? What is best in class? If anyone knows research/articles that could add context and help guide us, please share.

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It depends on your culture, what you are trying to achieve, and the level of disruption present or coming to your industry. In my experience, having a large ratio of indirect to direct labor shifts power to the maintenance ...read more

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How do you find the best CEO & executive coaches for the C-suite? Is it always word-of-mouth, or has anyone found a recruiter or aggregator that can make good introductions?

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