Can you share a practical example of how AI has been successfully implemented in your organization, and the impact it has had?
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Enterprise Architect6 months ago
In my previous company, which was a call center, we used AI to enhance customer experience. We trained the AI based on the persona, understanding the problem, and making it more meaningful. We also used AI and RPA to identify and address bottlenecks in real-time across our global call centers. If our systems were not able to detect a problem, we would use AI, RPA, and DevOps to spin up a new contact center. The time lag was so short that customers never really knew there was a problem because it would failover to the immediate one. However, it's important to note that AI is just an umbrella on top of everything. If you don't have proper data, proper quality, you'll get garbage out. You still need your legacy tools to complement AI.Executive Director of Technology in Healthcare and Biotech6 months ago
We've used AI in two main ways. The first is clinical decision support and patient diagnosis, which I can't give specific examples of. The second is using AI to lower the technical debt of our internal teams. For instance, we've implemented a system within our ticketing system. When tickets come in, our AI system looks at how close it is to other tickets, generates the code, and executes the code on its own. We review the results before sending them out, of course. This has significantly reduced the time we spend on routine tickets.