If you like the technology and product, how do you deal with a vendor salesperson (or another company contact) that violates your beliefs or values? i.e. acts disrespectful to you or your team
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CIO in Education2 years ago
Move onDirector IT Business Management in Healthcare and Biotech2 years ago
We typically use a VAR (value added reseller) and ask them to find someone else at the vendor that aligns with my values/beliefs.Fractional CIO in Software2 years ago
If the salesperson is not acceptable you should make it known to the company and depending on the action they take, you should evaluate whether to stay of find another vendorCTO in Healthcare and Biotech2 years ago
I would contact their immediate boss and explain to this person the situation the salesperson had that made me feel that way. With this, I would ask for a new salesperson to keep the business relationship accordingly. I will write an email to my Manager, HR, and the contacts in the vendor's company so everyone will be in the loop.
So I give more credit to sales teams that rely on their Sales Engineers and more credit to Sales engineering that relies on a TME. I think the more powerful thing anyone can say is 'I do not know but will find out'.
On the other hand anyone who shows disrespect to my team which can come in many forms is not tolerated. I got to their leader an explain the issues in order to get resolution. The disrespect is not the same as a hard sell that I can just ignore.