How are you showing IT value other than ROI?

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IT Manager in Construction7 months ago

It is a real challenge. The added value is the innovation that should translate into benefits for the way of working and the well-being of employees themselves. Often, it is an 'intangible' advantage that certainly does not generate profits in the stock market, but here, in my opinion, an open-mindedness is also necessary and not a blindness of the management.

VP of IT in IT Services7 months ago

Measuring value enabling IT investments is not all that easy. Perhaps approach from an angle of "what if not". Many times, we are able to quantify if there's add outage of certain IT component, infra or services...leading to loss of business activity or opportunity. Some investments are about preventing the loss as opposed to returns (the R in ROI).

IT & Strategy Advisor to CxOs || Digital & Enterprise Architecture Consultant in Consumer Goods7 months ago

Indeed, measuring ROI for TCO is not always easy for IT. However, there are various ways to show tangible and intangible benefits, which can then be translated into additional money (value). One tried and tested method is by developing and using KPIs. A few examples are;

Efficiency
- Cost savings
- Resource optimisation
- Improvement of process and/or delivery time

Effectiveness
- Risk Management through architectural and technical compliances
- % of business / stakeholder satisfaction for IT services

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IT Administrator / Creative Director in Healthcare and Biotech7 months ago

I am not able to provide ROI per se for my IT efforts.
However, complaints are down, compliments are up, support ticket frequency is lower, turnaround time for repair or refurbish is shorter.
When onboarding new employees, two and three at a time, I am able to completely set up account access in multiple systems, with MFA, and have fully configured computer and cellular devices, with all their login information, MFA, emails, chat, even browser favorites all set up before I deploy them like Christmas Morning.
ROI is a great tool for measuring sales and marketing, or overhead cost justification.
Happy end users who brag to their superiors about how well organized everything IT is for them is awesome.
Track your support tickets. Get granular. Battery health issues. check. access. connectivity. display. etc.
If you repurpose after refurbishment, track who had the device before. Keep a log with all devices for issues and correction.
Spreadsheet it. You'll be happy you did later.
If you have a great RMM platform, it can make this much easier.
WIth it you should be able to track your frequency, turnaround, issue subject, device age, users, etc.
I am also planning to implement polling all employees about their IT experiences annually. Just for my own edification, if nothing else.

CIO in Services (non-Government)7 months ago

The first step is building relationships with all the departments and functions you serve and to understand the each department's problems or needs.

One way we've built these positive relationships and build trust and collaboration is provide great service: fast response time and have empathy for their problems and needs. Approach with a how can we help attitude. This allows IT to be brought in to collaborate and be part of the decision making.

I've prompted semi annual meetings with each department.

Also, present a visual of the the tech stack and infrastructure. People are always amazed at how many systems, platforms, and integrations a company uses.