How are you measuring success for your vendor consolidation efforts? What metrics best reflect the impacts of consolidation?
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Director of IT in Healthcare and Biotech7 months ago
We structure our agreements in the statement of work to include strong SLAs and well-defined deliverables over time, from a technology and time perspective. We also clearly define our expectations and deliverables. These SLAs and key metrics ensure our success. If we are purchasing a suite of tools, each with different functionalities, we need to define our organizational needs and the risks we are trying to address. The better we define these, the easier it is to measure against them. It's essential to define what success looks like upfront and agree on it with the vendor, putting time-bound SLAs in place.Director of Information Security in Services (non-Government)7 months ago
In previous journeys, we have primarily measured success based on the number of business cases a single product addresses and the risks it mitigates. We aim to get the most value for our investment. However, the bottom line often drives these decisions. For instance, if an Endpoint Detection and Response product costs a certain amount and only provides EDR, we still need to account for additional requirements like email security and data loss prevention. We must consider if the cumulative cost of these services, which address our major business risks, fits into our budget.CISO in Finance (non-banking)7 months ago
The primary reasons for consolidation are cost reduction, increased efficiency, faster response times, and risk reduction. These are the key areas we need to measure to show success. As a security team, we need to demonstrate our value to the business. We do this by understanding our costs, including them in the statement of work, and communicating our value effectively.