Does focusing on ITIL drivers ensure a successful transformation initiative?
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IT Operating Unit Director in Education2 years ago
It’s an important part of a transformation initiative and deserves considerable focus and attention but as a single variable it by no means ensures that the transformation will be successful. Director of IT in Healthcare and Biotech2 years ago
ITIL drivers can be thought of as important criteria to think about but in no way shape or form is it going to help ensure a successful transformation initiative. For a successful initiative, there needs to be multiple factors and considerations that will impact the overall success. It depends on culture, leadership buy-in, financial situation, adoption drivers, strategy formation, to name a few. It's important to realize that these might be important principles to consider, however it's only part of equation.
IT Strategist in Government2 years ago
In our experience focus on ITIL only partially contributed to the success of the transformation initiative. Have a good analysis on underlying problems and creating a good vision on the future organization contributed the most to the success of the transformation. Director of IT in Software2 years ago
Focusing on ITIL drivers does not in any way ensure a successful transformation journey. We have found that focusing on ITIL is important from a strategic perspective, but has very little to do with transformation initiatives.
Organizations tend to start with implementing new technology first, since that is the domain that they are familiar with, and that is what they believe they have the most control over. Other organizations start with improving processes through lean or agile methodologies, but they approach it either through brute force or democratic methods. In such approaches, some or all of the workforce is sent to agile workshops, and once they return, the expectation is that teams will adopt those processes and use them to miraculously improve productivity, happiness and mean time to deployment. This can result in cargo cult science of team agility, where the team appears to be going through the motions of agile frameworks without realizing their true benefits.
Enterprise transformation journeys are daunting and arduous as they impact almost every facet of the organization. When cultural anti-patterns emerge, they can hinder the transformation and increase entropy within the organization. Addressing these and implementing countermeasures will help transformational leaders lay the path for a generative culture, which is the key to driving a successful business transformation.