What experience have you had with migrating from Zoom Phone to Teams Phone or vice-versa? Negative and Positive.
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Executive4 months ago
at the begining it's difficult, because you are used to zoom, its metacommands, button locations etc, but then as you work with teams you can get use to itDirector of IT4 months ago
Teams seems to depend a bit more on good network quality (bandwidth, latency...) compared to Zoom. When we had a network migration project running, there have been side effects to the quality of our Teams calls as well.Nevertheless, for the often reported sudden audio drops while attending a Teams call, this seems to be more of a general Teams problem:
https://answers.microsoft.com/en-us/msteams/forum/all/teams-audio-drops-after-a-few-minutes-when-using/ae6bbbf7-48e0-4986-ae16-f080cb7dc83d
However, during the last 2 - 3 months, it has significantly improved in my perception. Looks like MS Is doing s. th. in the background :-)
In addition, I recommend trying to use it without VPN enabled. This has at least worked for me very well (...and we have a good VPN solution in place - no idea, why it works better without VPN).
For the annoying fact of having more than one application for the same purpose: Well, if you take into account that a lot of companies are also using WebEx and other video call solutions, I doubt we'll be ever in a situation where we get the "one size fits all" video conference software - especially if your are often in interaction with other companies.
President4 months ago
Teams phone offers tighter integration with O365 suite, better unified experience with chat, file sharing, and video calling in a single platform. Zoom Phone integrates well with Zoom Meetings, but it is more of an add-on to the core Zoom platform. For cost savings for larger organization, rather than buying calling from Microsoft better to go with direct routing or carrier connect option.Director of IT in IT Services4 months ago
Not used Zoom Phone extensively. Experience on Teams phone has been great
By glitch I mean:
* meetings sometimes take forever to load and "enter the room".
* a huge amount of memory is consumed. Computers get slower.
* almost always a camera, a sound input or output is switched to something else, making people spend the first few minutes fixing their settings.
Teams meetings in browser perform better for me than those in the app.
The major pro is that any client or someone external to the organization don't need to download an app to join a call.
Zoom is much lighter on resources and I don't have much of a delay to start or to share screen.
So for any more important meeting we're still using Zoom. It's a shame to have to maintain two apps for the same thing! At least for the near future.