Deciding between Zendesk and Servicenow. Any feedback on either here? I am in a mid size org.

Enterprise & IT Service Management (ITSM)Service Desk

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Chief Information Officer in Finance (non-banking)5 years ago

Both are good platforms though Zendesk is easier to integrate in omn-channel collaboration ecosystem

CIO in Education5 years ago

Zendesk will work as a help desk solution. Service Now should be consider as an "ERP lite" and has the potential to deliver more than just basic ITSM.

CIO in Consumer Goods5 years ago

I second @Hollar’s view, given the organisation size zen desk could be a good option if not looking beyond itsm features.

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CIO in Consumer Goods5 years ago

*Howard

VP of Global IT and Cybersecurity in Manufacturing5 years ago

ZenDesk

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VP of Global IT and Cybersecurity in Manufacturing5 years ago

Zendesk for customers , others including service now for internal.

Zendesk has some really interesting AI too!

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