Which CRM (Customer Relationship Management) solutions are you currently using for your business!? What are their Pros & Cons!?

14.3k views6 Upvotes29 Comments
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CIO in Education4 years ago
Salesforce. Licensing can be expensive but it's by far the best tool on the market in the CRM space.
8
Global Head of Strategy & Enterprise Architecture in Transportation4 years ago
Sales force 
3
Vice President & Chief Information Security Officer (CISO) in Software4 years ago
SFDC
2
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CTO in Software4 years ago
Dynamics. Good pricing compare to sales force and excellent integration into office
1
CIO in Manufacturing2 years ago
Currently we are using an old version of Dynamics and we are planning to move on SFDC
Personally I have some concern to the approach sales is taking on the project they are considering the new tools the solution to the issue in data quality the are having in current CRM solution.
My hope is that during the implementation the process and the mindset will be take in consideration so the change making an unnecessary change of tools a successful story
1

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TCO19%

Pricing26%

Integrations21%

Alignment with Cloud Provider7%

Security10%

Alignment with Existing IT Skills4%

Product / Feature Set7%

Vendor Relationship / Reputation

Other (comment)

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5.7k views3 Upvotes1 Comment
VP of IT in Retail3 days ago
If you have a full Gartner license, they have a benchmarking tool that maps out to your industry.  It was useful for my needs.
701 views1 Comment

Yes85%

No14%

1.4k views1 Upvote2 Comments