What is the average % of reduction in Incidents you have seen, delivered by Problem Management? Has it been consistent and something that you would be comfortable including in your costing?

Process Management Incident & Problem Management

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CTO in Finance (non-banking)a year ago

A better problem management process avoids recurrence of similar issues. With proper RCA, fix and ownership we have seen consistent drop in problems.
Soon you may find these processes redundant as systems evolve but don't leave the process to maintain the outcome.

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IT Manager in Energy and Utilitiesa year ago

My experience in leaning a Problem Management process resulted in 25% reduction. This initially varied significantly when implemented the changes but then we saw stability.

Including this improvement in costing is a bit difficult in my opinion. A better way is to include incident management improvement in costing rather than problem management.

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