What approaches have you found effective in rolling out new employee tools that encourage adoption without overwhelming employees?
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Analyst, Corporate Development5 months ago
In my experience, traditional methods like email blasts and team channels often don't work. Instead, we've had success with lunchtime appointments where tech support is available to answer questions about the new tools or changes we're implementing. We also put up information boards in the cafeteria to let people know what we're releasing. This approach has been more effective for us from a change management perspective because it addresses the fatigue that comes with receiving too many emails and messages.CIO in Education5 months ago
There's no one-size-fits-all approach to this. For example, we recently rolled out a new email gateway and sent out several blast emails announcing the change. Yet, we still get questions about it because people don't always consume content the way we expect them to. It requires a lot of patience, education, and hand-holding. We need to meet people where they are, and that's not always easy to determine. I believe text messages might be the most effective way to reach people now, but we're not yet changing our processes to meet people there.CISO5 months ago
I agree, and would add that critical thinking is crucial. AI can provide all the information in the world, but it can't teach someone how to have a conversation, get to the root of an issue, or adjust their approach based on their audience. AI is a mirror of ourselves, but it's not the savior. It's critical thinking that's often hard to find in business and technology roles, but these are the key employees that others will gravitate towards.
CIO in Services (non-Government)5 months ago
Encouraging continuous learning and adoption is more than just a program or a tool. It's a mindset, a culture. When we're dealing with significant changes or disruptions, I stack the deck with people who are natural learning leaders. These people have a knack for leading conversations in a way that promotes learning and adoption. They can use tools as simple as PowerPoint, not as a slideshow, but as an ideation engine. We infuse learning into every meeting, and with learning comes adoption. This continuous learning culture is not a program, but something that's happening all the time. We don't formalize new ideas or technologies; we let the dialogue occur and let peers talk through it. Some may be hesitant at first, but they're influenced by the ongoing conversations and eventually come around.