When adopting a new SaaS tool, what's the number 1 thing that gives you confidence in the vendor?

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Director in Manufacturing2 years ago

Depends - financially? Length of SEC filings and Dunn&Bradstreet ratings

Usability and success - my coworkers who are now at other firms who have successfully implemented and are very satisfied. That’s why I maintain my LinkedIn network to get direct and trusted feedback

CIO in Software2 years ago

My experience with the vendor in other tools can increase my confidence to adopt a new tool from the same vendor, it's not always the case, but in many cases my experience with the vendor is what gives me confidence.

If it's a new vendor, then I don't have any confidence, I test the tool and have my team do their tests as well and based on the results we decide whether to adopt or not, reputation of the vendor plays a key role in deciding whether to test or not.

Chief Information Officer in Services (non-Government)2 years ago

I look for track record, financial strength, peer recommendations, and contract terms.

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CIO in Healthcare and Biotech2 years ago

Reputation is important, just to get our attention, but after that, the Saas tool has to deliver. Usable, secure, and economical. I have a lot of peers in this industry and I can validate the reputation through my community!