What's your organization's approach to business units outside of IT using software to create new processes/capabilities (e.g., RPA, no-code, low-code development)?

Software Development

It's seen as shadow IT, and a risk to the organization17%

IT responds to requests for help on an ad-hoc basis49%

IT supports with governance23%

IT is accountable to enable and grow software development by the business as one of its key metrics9%

Other (comment below)

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Director in Manufacturing3 years ago

We have already seen support issues. A business employee develops and deploys. Then they leave the company and leave the process or application unsupported

IT is then blamed for lack of support

Unfortunately the support issues are usually more politically motivated to build domains.

Director of IT in Education10 months ago

This could be a big issue for an organization, specifically, if the org is publicly traded. Without IT involvement/support (SDLC) there could be issues with security, intellectual information assets, and financial reporting (think SOX) if the software is a key part of the financial system or data used for financial statements.

VP of Technology7 months ago

We have AD Group Policy in place preventing software installations from occurring without the intervention of IT. So, any software installed without IT intervention would definitely be "shadow IT" in the sense that it wasn't approved and was used in opposition of Group Policy.

However, IT is responsible for evaluating new software and providing feedback about its abilities to improve process efficiency and etc. If a software solution is requested and there is a clear business case for using it, IT should support and maintain it.

This is why I have answered the question as "IT supports with governance"