Extended Reality (XR) in the Enterprise
Extended Reality (XR) has yet to achieve widespread use in enterprise organizations. Is there a business case to be made for XR, and do enterprise tech leaders see a future for it? Read on to find out.
One minute insights:
- Many tech leaders are deploying XR within their organizations
- Headsets, smartphones and smart glasses are the most common XR tools currently in use
- End-user training is a popular use case for XR
- Many tech leaders are concerned with the investment risk of deploying XR
- Tech leaders believe that XR could improve the scope of employee training, allow for remote monitoring and support product design and development
Most tech leaders understand how XR works and many are deploying it in their organizations
Most respondents (68%) know how XR technology works, but only 13% consider themselves experts.
More than half (55%) of respondents are currently deploying XR in their organization.
We are using XR in our office very effectively.
Headsets are the most commonly used XR device, followed by smartphones and smart glasses
[XR] will enhance the virtual world.
Tech leaders are interested in XR for end-user training, but are skeptical of the investment risk of implementing this technology
End-user training is the most popular reason for adopting or planning to adopt XR. 72% of respondents credit XR’s ability to facilitate remote training and provide safe, virtual environments as a reason for adoption.
Respondents identified investment risk (58%), problems integrating with existing technology (52%) and unpleasant user experience (46%) as the top barriers to XR adoption.
Lack of widespread adoption is the main barrier.
XR has potential for employee training in enterprise, and some tech leaders believe it will have a role to play in the future
Respondents identified XR’s ability to improve the scope of employee training (53%), facilitate remote monitoring (52%) and support product design and development (46%) as its top three opportunities.
Almost half (45%) of respondents believe that XR will play a role in business in the future, while 34% believe it will only impact some businesses.
Around one-third (34%) of respondents believe that XR will impact our lives, but won’t fundamentally change society. 40% think it will impact some niche industries and processes, but will not change our daily lives.
XR will be useful in some industries like Healthcare etc. but may not impact some businesses at all for [a] long time.
Many tech leaders have used XR recreationally, but fewer interact with it regularly
While 64% of respondents have interacted with XR, only 18% said they use a device regularly. Nearly one-third (30%) are not yet involved in the market, but are interested in participating.
Cost/value factors will be important as this technology evolves. Society needs meaningful, cost-effective reasons to ever consider adoption.
[XR is] important and growing in adoption. Will be a key to success in the coming years.
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