What has your IT team done to bring customer experience to the forefront of your organization?
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IT Executive in Healthcare and Biotech5 years ago
Ensure our focus groups include customers, both internal and external. Senior Director in Healthcare and Biotech5 years ago
We use visualization tools and wireframes as the start of all development, rather than just user stories or requirements with no visual element.Senior Director Enterprise Applications in Software5 years ago
The customer is king. The more you can empower the customer to do self service, the more it benefits them and you. Empowering customers to reset passwords and request IT equipment are easy and really add value.CIO in Consumer Goods5 years ago
Go and do the three sales transaction to the end customer. Secure Facilities Information Technology Manager in Manufacturing5 years ago
Our IT has been focused on the customer experience by integrating their needs and expectations with our current updates/rollouts. We show proof that their expectations are being realised into day to day operations.