What strategies should IT departments maintain focus on to provide internal customers with great service?
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CISO in Software3 years ago
Employees don't really care what the backend looks like. They care about whether their laptop works and whether they get good support really fast and access the applications that they need. As long as they can do that and there's no problems, then they're happy as clams and will give you good ratings.Director of Technology Strategy in Services (non-Government)3 years ago
Get out and walk the floor to find out what pain points exist. Don't assume, or hide behind surveys. The only way to know what's going on is to talk to people.
Chief Information Security Officer in Finance (non-banking)3 years ago
SLA with internal customers
It sends the message that we care about experience and we care about your time. And if you do need to call IT or get help, then it’s because you have an actual question, it’s not: "How do I set this up? How do I get on Slack?” It's all just magically there. When you double down on those experiences, you don’t have to say, "Hey, we love customer experience and it's in our DNA," you just see it. You see the quality in an Apple product or the ease-of-use of a Tesla and without necessarily marketing, it becomes viral.