The Service Desk Team is working thousands of tickets related to hardware accessories. These are a lot of small tasks and inefficient manual deliveries. We are looking for a Self Service Portal for ordering and direct delivery, without going through IT. Has anyone implemented this kind of Self Service? What about Amazon's capabilities - as they are good at shipping items globally? How do we control this?

Applications & Platforms Asset Management Device Management+3 more

2.4k views3 Comments

Sort By:

Oldest

Director IT in Softwarea year ago

This is classic use case in many organization. there are few ways to address it, If there is ITSM tool then build workflow for self service portal and list all the items which employee can purchase it directly, since its corporate purchase the asset has to go with proper PO.
the other option if ITSM not available is build portal in SharePoint Online or any Cloud based service tool, list all the products and have approval flow,send direct purchase to the supplier.

Head of Transformation in Governmenta year ago

We use self-service ordering in ServiceNow and delivery is pick-up by the staff at the corporate post office. It is an interesting idea to use Amazon for a distributed enterprise. In the past I have used central shipping negotiated with an enterprise service provider. This had several economic benefits but it was before the capabilities to set up custom stores easily in the web2.0 marketplace. Following with interest.

Please join or sign in to view more content.

By joining the Peer Community, you'll get:

Peer Discussions and Polls
One-Minute Insights
Connect with like-minded individuals

CIO / Managing Partner in Manufacturinga year ago

An alternative would be to outsource this and let a vendor handle all of it from ordering to distribution against a pre agreed catalog. So similar to the Amazon idea but using a vendor that specializes in enterprise IT equipment.

Content you might like

What is your primary deciding factor in adopting enterprise search?

Strategy & Architecture Cloud End-User Services & Collaboration+26 more

TCO19%

Pricing26%

Integrations21%

Alignment with Cloud Provider7%

Security10%

Alignment with Existing IT Skills4%

Product / Feature Set7%

Vendor Relationship / Reputation

Other (comment)

View Results

5.7k views3 Upvotes1 Comment

Will rising cloud costs lead to a reverse migration, from cloud to on-prem?

Cloud Cost Optimization Infrastructure

Director IT | CTO Office | Digital Factory / Industry 4.0 in Hardware2 years ago

I don't think rising costs will make people migrate back to on-prem because they're too invested. If you're already in the cloud, you would have to bring everything down and set up an on-prem environment, which ...read more

2 Replies

What are some best practices for agile procurement processes in a research & innovation context? Particularly in the public sector.

Innovation Procurement IT Strategy & Roadmap

Sr. Director, Enterprise Applications and IT Services6 days ago

These worked for us:

Stakeholder Engagement - Engage all relevant stakeholders early and continuously throughout the procurement process.

Adaptible Contracting - Use contracting methods that allow for adjustments ...read more

724 views1 Comment

What's a greater concern for returning to the office? Comment how you are prioritizing...

People & Leadership Strategy & Architecture Cloud+29 more

Human Factors (fears, mental health, physical spacing)85%

Technical / IT Factors (on-premise tools, pivoting back away from remote)14%

3.7k views3 Upvotes2 Comments

Which tech conference do you intend to attend in person next year or have already participated in this year, and what motivated your choice?

Applications & Platforms Cloud Data & Analytics+15 more

Head of Enterprise Architecture MERCK Group in Healthcare and Biotecha year ago

Strategy & Architecture