What role do you see Gen AI playing in the future of IT organization?

I'll flip it around the other way. That's the role IT plays in Gen AI, the role Gen AI will play within IT is about optimization and cutting down unnecessary tasks. Think about chatbots and other aspects like provisioning equipment or granting access, for example. These are repetitive tasks. Being able to engage with a customer without a human from the IT side? That's a basic but powerful advantage Gen AI will offer, and we'll see it become common quite fast. And while that’s a very basic use, it’s one that will be prevalent quickly.

I agree, Martin. For the generic tasks, GenAI is really well positioned for that. But when it comes to business decision-making, I see that going more toward shadow IT – out of the hands of IT and within the business data science groups. 

This is where it becomes a huge challenge: How do we partner with the business to help them get the data? Because all business units don't have access to all data, but they want it and IT has kind of historically been the gatekeeper of that. Business groups are really charging ahead, often without IT, to make these new models and obviously not Gen AI, but other types of AI and that will obviously be a huge challenge for all of us.