Any recommendations for improving communication between your IT/infosec teams? Specifically when it comes to teams working on patching/remediation.
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Director of IT in Construction10 months ago
Can you please share a little more information about your current challenges? I'm wondering what communication channels you are already using, what's not working, etc.?Chief Information Officer10 months ago
I find that if we have shared objectives (ie around rolling out undated security features) which gives the teams the opportunity to get to know each other that really helps. If they are in the same location, I'd get them together to share their objectives and how they can help each other. If they are not, do this at least (even if virtually) with the leaders and encourage this from the top down. SVP IT Security10 months ago
When we start using risk (detailing the potential impact) as a common language, we can move forward more easily.On the other hand, it is effective to get senior management support with clear and instant visibility.
Director of IT in Finance (non-banking)10 months ago
Our Infosec team run the vulnerability management program and their tools generate tickets to the IT Ops team for patching. The teams sit in proximity to each other so they can review and discuss the tickets and their priority for applying the needed patches.Lead AI Architect in IT Services10 months ago
ChatOpsDeployment automation
Configuration management
Immutable deployments where possible
Redeploy, don’t patch
Run multiple deployments in parallel and do rolling upgrades
Automated failover to a static maintenance page
Excellent monitoring and alerting
Runbooks that everyone trusts and uses