Who performs access fulfilment (provisioning and de-provisioning of user access) to the network and systems within your company? Is it a first-line function operated by Technology (e.g. Service Desk)? If not, what department or team performs this function within your company?
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VP of IT in Manufacturing9 days ago
IT Service Desk. Hiring manager fills in a web form that starts a ticket. We standardized equipment options (standard laptop, WFH equipment, iPhone) so they just have to tell us which one(s) apply. And what apps of course.Global Head of InfoSec and Identity and Access Management in Finance (non-banking)9 days ago
Thanks for your reply Christophe!
IT Security and Technology Section Chief in Government8 days ago
The IT Service Desk. Upon hiring approval, the hiring manager gets a link from our HRIS to a service desk request template with all the information we require to complete the access and equipment setup.CTO for Digital & IT in Healthcare and Biotech7 days ago
In our case it's a combination of HR, who trigger the creation of the new employee within our IAM systems once they've done the initial work in Workday, and the hiring manager (who will create requests in the IT service portal for a PC, phone, etc., and in the access rights portal for access to key applications. The service desk can assist with all that, but isn't usually involved if there isn't an issue. Physical setup is typically done by the user, or by on-site support on the few sites large enough to warrant it.