What percentage of your company's budget is spent on purchasing new technologies vs. increasing adoption and ROI of existing tech stack? Even if it is necessary to purchase digital applications to upgrade business processes, are you budgeting money for digital adoption? L&T focuses on making people technology savvy. Digital adoption focuses on making technology people savvy.
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Chief Information Technology Officer in IT Services2 years ago
Since the pandemic we've have been adopting a lot of new technology sometimes without any change management process because it was necessary. Now we see a regression in use, and we need more training and focus on people and specific training to adapt those technologies so we're seeing a slowdown. We need to make sure that we have the right tools and reduce the number of tools that we use in our college, and we want to make sure people use it and have the necessary understanding and training to help our organization in everyday work and our digital transformation. So, the ROI has never been so important because it's going so fast, and you have new options every month you must make sure the optimal use.Lead AI Architect in IT Services2 years ago
As a tech company, we think like this:Buy SaaS.
If you can not buy SaaS from a credible vendor, buy a hosted solution written by the app vendor.
If that fails, build on top of the highest-order SaaS services (e.g. AWS Lambda) that are offered, avoiding IaaS and hardware like the plague.
If that fails, build the smallest, simplest, most replaceable apps possible, and assume that someday they will be replaced with SaaS or SaaS.
Make it easy for people to self-serve and onboard to new tools and services. Make it almost impossible for them to add new ones without going through a rigorous process. For example, if you want to add another new SaaS service, you should find two to get rid of first. Duplication in services is a huge problem that never ends and always creeps back.
Invest in training and certification. In our case, we rely very heavily on AWS training for personnel in every role, including non-tech people.
Have easy live help for any IT/tech/app/data questions and make it approachable & friendly, a default place to go rather than the dreaded BOFH Helpdesk.