What package have you selected to manage ITSM in your organization and what was the driving factor in that decision?
Sort By:
Oldest
Director of IT in Manufacturing8 months ago
We selected ServiceNow. The key criteria was the ability to provide workflows/ intakes for any process across the company regardless of area (IT, HR, finance, etc.). The ability to quickly get up and running, robust, interoperable and a liquidity of available talent helped with the case.CIO in Government8 months ago
ServiceNow for us. Key drivers - workflows, automation, service catalogue, self service portal, etc. Also an enterprise wide service management platform so other business functions such as HR, Finance etc can benefit from the same platform.