Our mid-size company will replace its phone system in 2024. Features, functions, service and cost have us leaning toward Ring Central. Our marketing team wants a feature-rich integration with Salesforce and SF Service Cloud, with feeds to Marketing Cloud. We understand that Ring Central and Salesforce have a high quality integration via a third party, NICE. I would appreciate your sharing experiences with a Ring Central/NICE/Salesforce integration. Does it work well? Is your marketing team happy with the integration? Any red flags? Thank you.
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Director of IT in Healthcare and Biotech8 months ago
If you also plan to use Ring Central's video service I think your choices would work well. But if company staff communicates heavily with outside customers/partners/etc you may want to look at the larger tele/video conf offererings (Zoom, MS-teams, etc) as outside people may be more familiar with them. We went with Zoom and were happy with the integrations, but Ring Central is also a fine product. Director of Information Technology in Manufacturing6 months ago
We're going down the same path with Salesforce integration as a requirement. I'd like to know what others have done. We're also an SMB with 1000 employees.
Check out Diaload, they were our runner up, great product as well