Which KPIs do you value/utilize the most from the operations side of IT?

Data Center Infrastructure End-User Services & Collaboration

1.8k views2 Upvotes5 Comments

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Senior Director of Engineering in Softwarea year ago

Csat and first attempt resolution.

VP of Engineering in Bankinga year ago

SLO, MTTR, MTBF

Chief of DevOps and Partner in Healthcare and Biotecha year ago

- System availability (uptime)
- Mean Time Between Failures (MTBF)
- Mean Time to Repair (MTTR)
- First Call Resolution (FCR)
- Incident Response Time
- Change failure rate
- IT Cost per User
- Service Level Agreement (SLA) Compliance
- Customer Satisfaction (CSAT)
- IT Staff Turnover

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Senior Enterprise Architect, Application Consulting in Healthcare and Biotecha year ago

Besides the operational uptime and incident response KPIs already mentioned, cloud adoption has added focus on application performance and operational cost API's.

VP of IT in Consumer Goodsa year ago

- Adoption of our Standard Systems Landscape by Business Unit
- Value targeting & Value Realization , Digital ROI

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