Are there any innovative processes that can accelerate a new software product introduction in enterprise?
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Director in Manufacturing2 years ago
I'm not using or aware of anyone in the company using something I would call "innovative" in the process. However for every rollout we have named business partners that all go through training on the software prior to rollout. And we also have business user "champions" who are trained in the application in depth prior to rollout and are to be users first contact for the first several weeks of deployment. The business users are actually first contact before the Service Desk. I wish I could say it worked every deployment, but it didn't. If those champions were to over worked, they directed everyone straight to Service Desk, which of course didn't know the application in detail, so Service Tickets would need to be created and routed to the application team delaying assistance. In general I would estimate it worked 70% of the time. And we generally knew when Champions were overworked, and prewarned leadership about complaints that would be coming.VP of IT in Healthcare and Biotech2 years ago
Same concept but we name this business user as “key users”
Chief Technology Officer in Software2 years ago
I don't think there are many widely used "innovative process" that is being used for new software introduction. We have a standard training program for end users to the new software product and a POC who ensures there is a smooth transition. This is all built into our Zoho systems.Chief Technology Officer in Healthcare and Biotech2 years ago
Ironically, the most “innovative” approach is good old-fashioned communication.In many cases change occurs without people really understanding the why behind it, and the what it means for daily use.
My suggestion is to really explain the change. What was the driver? How will it benefit people in their day-to-day? What do they need to differently? And how can they transition from old processes to new; and in what timeframe?
CTO in Healthcare and Biotech2 years ago
In healthcare, epic and other big players have their own version of epics orchard which is essentially an App Store for hospitals. In actually building a new software product for enterprise I think the best move is to hire someone from whatever enterprise you’re trying to augment. They’ll know specifics on how to move quickest through the built of friction of enterprise software.Solutions Architect in Software2 years ago
The words "Enterprise", "innovative", and "new software" usually do not work for me together. As you have to pass through 10 levels of management with different priorities and goals, the best approach for me is just to prepare bespoke presentations laser focused on a specific person and something that can bring value specifically to them.