How have you implemented product- focused technology teams in your organization? What factors have lead to successful outcomes?
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Head of Transformation in Government3 months ago
The largest barrier, as we have found, is transitioning from a mindset of business customer-IT supplier with a lack of engagement and commitment from a product team to shift the focus to customer value and experience and away from features and process automation.
1- it’s a cultural change “across” the enterprise, not only within the product teams, so requires education (eg the questions and exec sponsor ask a product owner / team are different to the questions you ask a traditional Project Manager).
2- CFO needs to understand how value driven funding works vs traditional funding, this is to me the largest speed bump and cause for product organizations to fail …
3- Product Owner is a role to be understood and learned, and empowered plus must have access to real client feedback, otherwise it does not represent real client needs or priorities.
4- technology teams need the processes, dev/ops, CI/CD, tools to action on customer feedback at a good pace … that investment is an enabler, do not duel in ROI, cannot drive a car fast w/o tires.
There a more, happy to connect.