I'm curious what are companies doing with regards to educating and training their organizations on AI (the "what", the tools, the how to use those tools/create good prompts, etc.), and also who is taking the lead efforts on driving the training (e.g. is it product development, IT, corp comms, or other functional areas)?
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CTO in IT Services3 months ago
First we established acceptable usage guidelines. We then deployed private instances across Azure, GCP and AWS (to give our staff a broad range of options). Additionally we've rolled out MS Copilot to a small group and we hold bi-weekly catch-up on their experiences so as we roll this out to the larger team, we have a built-in experience guide. This is all being driven from my technology group.VP of Technology3 months ago
I’m not sure this fits the entire requested application, but as it relates to Copilot and Microsoft 365, I’d suggest you consider NuliaWorks by Nulia (https://nulia.com/), this is a company to watch. See my Forbes comment, here: “I recommend Nulia Works, which offers training and certifications tightly integrated with Microsoft 365. Its learning platform is intuitive, easy to use and free when you subscribe to certain Microsoft 365 solutions through Rapid Scale. Additionally, it’s listed as a certificate issuer on LinkedIn. - https://www.forbes.com/sites/forbestechcouncil/2024/02/20/top-tech-learning-resources-for-both-pros-and-laypeople/“ Nulia Works is an education/learning platform with new functionality coming soon to help with Copilot.IT & Strategy Advisor to CxOs || Digital & Enterprise Architecture Consultant in Consumer Goods2 months ago
Depends upon organisation structure and executive mandate/buy-in.Typically, HR is involved in L&D activities for AI depending upon needs and user levels across business (including IT). HR works with external learning partners (for MS, AWS, Google etc.) and also use online learning platforms (such as Udemy etc.) to develop training plans and execute it. Many organisations have taken "train the trainer" approach, and formed internal experts group to educate/train people internally.
IT also plays a key role in terms of defining rudimentary framework including policies, awareness sessions, experimentation (use case based), adoption and deployment of AI solutions (tools) and providing support services.
The major challenge organisation faces is lack of skills to use / implement AI, and it is not just IT, but collaboration with business, HR, Legal, Security, Data is equally important to drive such AI initiatives.
Engineering Systems Manager2 months ago
At WEG, our AI adoption journey began in 2019 with a dedicated research group focused on artificial intelligence technologies and identifying initial use cases. Concurrently, we developed a comprehensive training program named AI Upskilling Program, featuring 180 hours of e-learning content on machine learning (including supervised learning such as regression and classification, unsupervised learning like recommenders and reinforcement learning), data exploration, and deep learning. The program also includes 240 hours of practical work, where participants undertake projects in their respective areas under the supervision of our core AI team within the IT department.We have now integrated GenAI algorithms into the projects and the training content, further enhancing the scope and applicability of our AI initiatives.
Many of the projects we did are live now. The program trained more than 100 employees from IT and business areas
Feel free to keep in touch, I'll be honored to share our experience.
1) We have a Cybersecurity Core Team that reviews the evolving situation and creates acceptable use policies and guidelines.
2) We have an internal communications group that produces well-formatted, well-worded guidance for employees.
3) We have a forward-leaning early adopters group that is tasked with developing best practices and use cases for these tools, which we can then communicate to others.
We overcame initial concerns about our internal information becoming part of training for other users of the same AI tools. We saw that the enterprise versions of both Microsoft and OpenAI ChatGPT provide clear legal statements that they protect our prompt content from ending up in the training for other customers' use.
And our acceptable-use policy for employees provides some simple but hopefully clear guidance about not putting critical data into prompts, especially of other tools, not ever putting PII into prompts, and being skeptical about results as they may include hallucinations, and hence should not become parts of internal or external communications without the appropriate review by authorized leaders.