Have you used Microsoft Power App and Power Automate? My limited experience with two low-complex initiatives wasn't very positive.
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Director of Other in Softwarea year ago
What are your challenges? I think these tools are great for low complex tasks to automate and support any citizen developer initiative. That said, an aspect that you need to think about is security, for example where passwords are stored and how you deal with that. CIO in Educationa year ago
I personally haven't, but my team has with pretty good success. They are fairly easy to use and the ability to quickly stand up an app or automate a task has been quite beneficial for us.Mission Diplomatic Technology Officer in Governmenta year ago
We have and use it. We have ~30 applications with 7k-8k customer interactions a month for 1000 customers. Team leads about 2-3 Changes a month. In a year we have only created 2-3 new apps and killed one due to lack of use. In full candor I planned to kill the program when I came to the new position. Why would we tolerate these non standard and non enterprise applications. However, 13 months in I am a convert and fan. A team of two provides more value as measured in daily customer interaction than another team of 10 in Tier 1 and Tier 2 service desk. We need both, but Power App and Power Automate can be very powerful value realization for our Portfolio. Helps change from a cost center to a value service. Global Digital Workplace Sr. Director, Global Technology & Security in Healthcare and Biotecha year ago
We use it a lot and very successful here. Low-code, no-code idea is an awesome easy tool for bottom-up initiatives from people who want to automate easy, routine tasks to be more efficient. About two years ago we kicked off company wide Citizen Developer program and since then we observe over 35% growth in number of automations. The big advantage here is that those little initiatives are coming from people who want to automate vs. being pushed to them from top to the bottom.Head of Transformation in Governmenta year ago
We have incorporated it into our enterprise architecture in the area of automating data pipelines and transformations within an Azure analytics platform. Azure covers the whole chain from identity management to dissemination and so it made sense to leverage the platform.Separately, and the topic of an emerging governance design for business technology projects (what once we used to call shadow IT) is the ruleset and monitoring of "homegrown" apps. It's a complex topic from data access rights to enterprise process coherence and sustainability, but one we must face.
I would be interested in hearing more from anyone who has implemented a "shadow IT governance" that works.