When you evaluate a SaaS provider or a software/solution provider that leverages hyperscaler cloud as its platform, what do you value more in their exit strategy?
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CIO in Government8 months ago
When evaluating a SaaS provider, it is often recommended to consider a Hyperscaler + Hypervisor model approach where possible as there are a lot of advantages particularly around the exit strategy. The hypervisor layer allows customers to quickly move from one hyperscaler to another without refactoring, giving customers the power to negotiate commercials and also enables a move off public cloud back to on-premises if necessary. The key value to consider is there should not be a specific vendor "lock in" which again allows customers to scale their needs based on organisation requirements.
2. Vendor lock-in mitigation: Look at how the provider handles vendor lock-in. Look for solutions that reduce proprietary technology or API requirements so you can easily switch platforms.
3. Contracts: Check the provider contract for terms and limitations. Clear provisions for orderly service termination, data transfer, and intellectual property rights.
4. Business continuity and emergency recovery strategies: Assess if the vendor has thorough procedures to minimize exit interruption and protect your data.
5. Transparent communication: A trustworthy SaaS or software vendor should communicate their departure strategy early on. They may provide frequent contingency plan updates and work with you on changes.