Does anyone have a recommendation for an ITSM provider? Please share any pros and cons with those you've used.
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Highly Qualified Expert in Healthcare and Biotech10 months ago
Can you please be more specific about what you are looking for? Director in Manufacturing10 months ago
If you mean ITSM service desk software we were very happy with Service Now hosted in their cloud. Highly recommend you stick to their standard configuration as much as possible to make future transitions to upgrades easier We continue to struggle with discovery of assets but that is primarily a skill problem on our side and the fact we “tweaked” the CMDB fields against my recommendation
Director of Product Engineering in Software10 months ago
I recommend Service-Now for IT Service Management (ITSM). It offers a modular platform enabling the addition of various modules that seamlessly integrate with one another. These modules cover areas such as Governance, Risk, and Compliance (GRC), Procurement, HR, and more. It's user-friendly for both end-users and administrators, allowing easy configuration and customization. Moreover, it supports integration with numerous third-party systems. The only downside is its pricing.Lead AI Architect in IT Services10 months ago
We couldn’t find a silver bullet single vendor solution so we ended up building our own using several SaaS services, AWS Lambda and several AWS generative AI tools. We are a MSP with complex ITSM needs and are sharing this work with the community without charge. See http://cascadeo.ai if interested. IT Director in Travel and Hospitality10 months ago
ServiceNow is great, but watch out for the UX. If the end users are overlooked during the configuration process, it can lead to negative experiences. (Obviously true for nearly everything but SN seems to be especially challenging)HaloITSM is working well for us here, with high levels of user satisfaction