What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.
Lack of communication22%
Tool is not adopted organization-wide34%
Lack of integration49%
Cost44%
Unclear objectives28%
Poor data quality22%
Implementation time is too long18%
Incorrect deployment type11%
Lack of training15%
Lack of resources15%
Lack of leadership oversight10%
Lack of scalability6%
Other (please list in the comments)
458 PARTICIPANTS
Director in Manufacturing2 years ago
Challenging to convince Sales to use it in its entirety. They mostly see it benefiting management. Especially those who are primarily compensated by commissions