What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.

Lack of communication22%

Tool is not adopted organization-wide34%

Lack of integration49%

Cost44%

Unclear objectives28%

Poor data quality22%

Implementation time is too long18%

Incorrect deployment type11%

Lack of training15%

Lack of resources15%

Lack of leadership oversight10%

Lack of scalability6%

Other (please list in the comments)

lock icon

Please join or sign in to view more content.

458 PARTICIPANTS
4.1k views1 Comment
Director in Manufacturing2 years ago
Challenging to convince Sales to use it in its entirety. They mostly see it benefiting management. Especially those who are primarily compensated by commissions
1

Content you might like

IT Manager in Constructiona month ago
Hello,
the topic is so broad, what are you focused on?
Read More Comments
4.8k views2 Upvotes5 Comments

Human Factors (fears, mental health, physical spacing)85%

Technical / IT Factors (on-premise tools, pivoting back away from remote)14%

3.7k views3 Upvotes2 Comments
Sr. Director, Enterprise Applications and IT Services6 days ago
These worked for us:

Stakeholder Engagement - Engage all relevant stakeholders early and continuously throughout the procurement process. 

Adaptible Contracting - Use contracting methods that allow for adjustments ...read more
1
724 views1 Comment

Strongly agree5%

Agree58%

Neutral23%

Disagree9%

Strongly disagree3%

Unsure

It depends (please specify in the comments)

View Results
3.6k views1 Comment